Follow-up service&Solution

Our well-trained staff is ready to serve with the top-notch technology force.

Service principle:

Meeting customers’ demands is goal what Hipower-tek keeps chasing.

Service scope:

Hipower-Tek supplies goods with a standard warranty of 3-5 years when released by the factory.

Customer feedback:

Establish a database of installed products, including the specific location, amount and specification. It enables us to offer better follow-up service.

Staff:

Our staff are well-trained, expert and have more than 2 years of practical experience.

Establish partner relationship with customers:

Partner relationship is our commitment to customers. It means the pursuit of customers’ satisfactory is our only goal.

Solution:

Customer-service staff must communicate with customers to confirm in 24 hours after customers report the malfunction. If it is caused by LED drivers,

we will remedy the fault and send the driver back with the repair report in 24 hours.